vipta Responsible Gaming — Play Safe, Play Smart

Adults Only — Minimum Age 21

vipta takes age verification seriously. All players are required to confirm that they are 21 years of age or older during the registration process. Where vipta has reason to doubt a player's age, additional verification documents may be requested at any time. The 21+ age restriction is non-negotiable and applies equally to all players regardless of location within Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

Our Commitment to Responsible Gaming

vipta believes that gambling should always be a source of entertainment, never a way to earn money or escape financial difficulties. We understand that for a small number of people, gambling can become problematic. Our commitment is to provide every player with the information, tools, and support they need to keep gambling fun and within their personal limits.

Every vipta player in Bangladesh has access to a suite of responsible gaming tools that can be activated at any time — no questions asked. These tools are designed to help you manage the time and money you spend on the platform, and to give you the breathing room you need if you feel your gambling habits are shifting in a direction you are not comfortable with. vipta's support team is available to assist with any responsible gaming request around the clock.

Responsible Gaming Tools Available on vipta

The following responsible gaming tools are available to all registered vipta players. To activate any of these tools, contact the vipta support team at [email protected] or use the account settings panel where available.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not be obvious at first. vipta encourages all players to regularly check in with themselves and to be honest about how gambling is affecting their daily life. The following signs may indicate that gambling has moved from healthy entertainment to a harmful pattern:

If you recognise two or more of these signs in your own behaviour, vipta strongly encourages you to contact our support team immediately at [email protected] to request a cooling-off period, deposit limit, or self-exclusion. Seeking help early is a sign of strength, not weakness. vipta's team will handle your request with complete discretion and without judgment.

Self-Assessment: Is Gambling Still Fun for You?

Honest self-assessment is one of the most powerful responsible gaming tools available. Take a moment to work through the questions below. There are no right or wrong answers — these questions are simply designed to help you reflect on your relationship with gambling and whether it remains a positive part of your life.

If you answered yes to three or more of the questions above, or if any single question prompts strong recognition, please do not wait — contact vipta support at [email protected] right away. Our team will treat your situation with full confidentiality and will activate whatever responsible gaming tools best suit your needs. There is no shame in asking for support; it is the right decision for you and for those around you.

Tips for Keeping Gambling Fun and Under Control

For the vast majority of vipta players, gambling remains a fun and social activity. The following habits are recommended by responsible gaming experts to help keep gambling in its proper place as a leisure activity:

• Set a strict gambling budget for the week or month before you start playing, and commit to not exceeding it under any circumstances. Treat this budget the same way you would treat any other leisure expense — once it is spent, it is spent.
• Always gamble with money you can afford to lose outright. Never use funds that are needed for essential expenses such as rent, food, utilities, transport, or family obligations.
• Take regular breaks during your gaming sessions. Step away from the screen, get some fresh air, or have a drink of water. The brain's perception of time and value shifts during prolonged play, and regular breaks restore perspective.
• Never gamble when you are emotionally distressed, exhausted, intoxicated, or under significant personal stress. Decisions made in these states tend to be impulsive and are rarely aligned with your genuine best interests.
• Balance gambling with other leisure activities. Maintain hobbies, social connections, and interests outside of the platform so that gambling remains one enjoyable activity among many, rather than a central focus of your free time.
• Remember that every game on vipta — whether slots, live casino, crash games, or cricket betting — is based on chance. Outcomes cannot be predicted, controlled, or influenced by skill, strategy, or previous results. No winning streak is guaranteed to continue, and no losing streak is guaranteed to reverse.

Protecting Young People and Vulnerable Players

vipta strictly prohibits access to anyone under the age of 21. Parents and guardians are encouraged to use parental control software to block access to gambling websites on devices shared with or accessible by minors. If you are a parent or guardian and you believe a minor has accessed or registered a vipta account, please contact [email protected] immediately. vipta will investigate promptly and close any such account without delay.

vipta also recognises that some adults may be in a vulnerable position due to mental health challenges, financial hardship, bereavement, or other personal difficulties. If you feel that your circumstances make you particularly vulnerable to gambling-related harm right now, please contact our support team. We will work with you to put the most appropriate protections in place, including account suspension if that is what you need.

How to Activate Responsible Gaming Tools

Requesting a responsible gaming tool on vipta is straightforward and confidential. There are no penalties, no account restrictions beyond what you request, and no questions that you are obligated to answer. To activate any responsible gaming tool, use one of the following methods:

• Email vipta support at [email protected] with your account username and the specific tool you wish to activate (deposit limit, cooling-off period, self-exclusion duration, or session reminder interval). Your request will be processed and confirmed within 24 hours, and deposit limit reductions and self-exclusion will take effect immediately upon confirmation.
• Access your account settings panel on vipta where self-service responsible gaming controls are available. You can set or adjust deposit limits and session reminders directly from within your account without needing to contact support.
• For urgent requests — including immediate self-exclusion — contact vipta support directly via the live chat feature on the platform or by emailing [email protected]. Mark your email subject as 'URGENT — Responsible Gaming Request' and our team will prioritise your case.

All responsible gaming requests are handled with complete confidentiality by the vipta support team. Your request will not affect your standing as a player beyond the specific restriction you have chosen to apply. vipta does not use responsible gaming requests as a basis for any negative action against your account.

Need Help? Contact vipta Support

If you are concerned about your own gambling or the gambling of someone close to you, do not hesitate to reach out. vipta's support team is available around the clock, seven days a week, to assist with responsible gaming requests, account queries, and general guidance. You do not need to be in crisis to ask for help — reaching out early is always the right move.